Aug 02 2009
Customer Service? Don’t make me laugh.
For the first time in over 2 years I was late with a payment to Barclaycard. My outstanding balance is a measly few hundred quid and I’ve got a late payment charge. Well, fair enough, I should have been more organised.
However, that doesn’t mean I have to put up with repeated calls over the weekend from people who would like to ‘discuss’ the situation. There is no situation. I got a letter advising me on Friday. I’ll be paying it on Monday.
I’ve also cut up the card and I’ll be advising them of that on Monday too.
How things change. Two years ago when I last forgot the payment I got a letter saying ‘Perhaps you overlooked your payment…’ Friday it said ‘You have defaulted on your credit agreement…’
Well, for future reference:
- I refuse to deal with overseas call centres. If they can’t call me from the UK they can get stuffed.
- I will never discuss personal stuff like this on the telephone.
- I will not be ‘taken through security procedures’ on the telephone unless I call them.
- I refuse to have my weekend disrupted (8pm on Sunday would you believe) by anyone I don’t know.
- I am heartily sick of organisations like Barclaycard paying huge bonuses to arseholes who dream this kind of crap up.
- If I ever find out who suggested this procedure I will personally insert the card so far up their ‘Back orifice’ they’ll choke on it.
Well done Barclaycard – another satisfied customer…
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