Comments on: BT Directories http://www.the50plusclub.co.uk/blog/bt-directories/ Get it off your chest Tue, 06 Jan 2009 15:45:49 +0000 http://wordpress.org/?v=2.7 hourly 1 By: Alan http://www.the50plusclub.co.uk/blog/bt-directories/comment-page-1/#comment-292 Alan Wed, 21 May 2008 16:06:35 +0000 http://www.the50plusclub.co.uk/blog/?p=20#comment-292 I doubt it will come to that as Credit Solutions are very good at threats, not so good on the action front. What you will probably find is they ramp up the telephone persecution and try a variety of ploys to frighten/bully you into settling with them. The guys at Aaland had months of this. I would check your Terms & Conditions and ask BT for a breakdown of what, exactly, the £105.31 is for as they might reveal their own error i.e. are they trying to bill you for service AFTER you moved supplier? They may also be trying to bill you for the unexpired portion of a 12 month contract and that might be a bit more difficult to avoid. Whatever you do, you are NOT required to deal with Credit Solutions, deal with BT direct. Good luck! I doubt it will come to that as Credit Solutions are very good at threats, not so good on the action front.

What you will probably find is they ramp up the telephone persecution and try a variety of ploys to frighten/bully you into settling with them. The guys at Aaland had months of this.

I would check your Terms & Conditions and ask BT for a breakdown of what, exactly, the £105.31 is for as they might reveal their own error i.e. are they trying to bill you for service AFTER you moved supplier?

They may also be trying to bill you for the unexpired portion of a 12 month contract and that might be a bit more difficult to avoid.

Whatever you do, you are NOT required to deal with Credit Solutions, deal with BT direct.

Good luck!

]]> By: PAUL http://www.the50plusclub.co.uk/blog/bt-directories/comment-page-1/#comment-291 PAUL Wed, 21 May 2008 15:37:22 +0000 http://www.the50plusclub.co.uk/blog/?p=20#comment-291 Odd isn't it. We left BT some months back for failure to deliver a decent broadband system, and for hiked billing. At the beginning of April they informed us we owed them £105.31. Which I ignored, we owed them nothing, I made that clear when we switched. Now Credit Solutions are threatening a visit with a 72hour deadline, we can't phone them on the number provided in their letter, because it's out of order.....oooh the irony. So I'm looking forward to their visit, greatly. Be nice to tell them face to face to 'eff off'. Paul - Nantwich Odd isn’t it. We left BT some months back for failure to deliver a decent broadband system, and for hiked billing. At the beginning of April they informed us we owed them £105.31. Which I ignored, we owed them nothing, I made that clear when we switched.
Now Credit Solutions are threatening a visit with a 72hour deadline, we can’t phone them on the number provided in their letter, because it’s out of order…..oooh the irony.
So I’m looking forward to their visit, greatly. Be nice to tell them face to face to ‘eff off’.

Paul - Nantwich

]]> By: Paul http://www.the50plusclub.co.uk/blog/bt-directories/comment-page-1/#comment-155 Paul Wed, 06 Jun 2007 11:40:17 +0000 http://www.the50plusclub.co.uk/blog/?p=20#comment-155 Actually, a few things happened, I guess I was just a bit lost for words! After much consideration Aaland decided to engage a solicitor who's advice was to formalise a complaint for 'breach of contract by contingency' and a letter was duly sent off. However, it seems that corporate practice is to ignore such things and continue to bully their way through which is what BT Directories appear to be doing. They haven't had the decency to respond to the solicitor. Apparently, organisations just grind people down until they give up and they can get away with this as it is perfectly legal! Oh well, looks like all Aaland can do is tell as many people as possible what an untrustworthy and shabby organisation BT Directories is. So, want to get ripped off? Just go to BT Directories for the fully comprehensive service. :evil: Actually, a few things happened, I guess I was just a bit lost for words!

After much consideration Aaland decided to engage a solicitor who’s advice was to formalise a complaint for ‘breach of contract by contingency’ and a letter was duly sent off. However, it seems that corporate practice is to ignore such things and continue to bully their way through which is what BT Directories appear to be doing. They haven’t had the decency to respond to the solicitor.

Apparently, organisations just grind people down until they give up and they can get away with this as it is perfectly legal! Oh well, looks like all Aaland can do is tell as many people as possible what an untrustworthy and shabby organisation BT Directories is.

So, want to get ripped off? Just go to BT Directories for the fully comprehensive service. :evil:

]]> By: Sheila http://www.the50plusclub.co.uk/blog/bt-directories/comment-page-1/#comment-154 Sheila Wed, 06 Jun 2007 10:32:15 +0000 http://www.the50plusclub.co.uk/blog/?p=20#comment-154 I am still watching this space....did nothing happen in May???? I am still watching this space….did nothing happen in May????

]]> By: Paul http://www.the50plusclub.co.uk/blog/bt-directories/comment-page-1/#comment-13 Paul Fri, 20 Apr 2007 08:33:20 +0000 http://www.the50plusclub.co.uk/blog/?p=20#comment-13 Apparently, a letter from Aaland to the Chief Executive at BT, one Ben Verwaayen, failed to move them so it looks like the poor customer service is by design! Apparently, a letter from Aaland to the Chief Executive at BT, one Ben Verwaayen, failed to move them so it looks like the poor customer service is by design!

]]> By: Alan http://www.the50plusclub.co.uk/blog/bt-directories/comment-page-1/#comment-11 Alan Fri, 06 Apr 2007 16:47:01 +0000 http://www.the50plusclub.co.uk/blog/?p=20#comment-11 Seems as though Credit Solutions is the Company of choice when some large, faceless Corporation wants to beat up some unfortunate customer for failing to understand the small-print or taking offence when they don't get what they ordered. You know, working broadband, that sort of thing. It seems that MBNA, BT, Carphone Warehouse and Egg all use this unscrupulous debt collection agency. So, we know what to do - don't use MBNA, BT, Carphone Warehouse or Egg, and cancel everything you currently have...:-) Seems as though Credit Solutions is the Company of choice when some large, faceless Corporation wants to beat up some unfortunate customer for failing to understand the small-print or taking offence when they don’t get what they ordered. You know, working broadband, that sort of thing.

It seems that MBNA, BT, Carphone Warehouse and Egg all use this unscrupulous debt collection agency. So, we know what to do - don’t use MBNA, BT, Carphone Warehouse or Egg, and cancel everything you currently have…:-)

]]> By: Paul http://www.the50plusclub.co.uk/blog/bt-directories/comment-page-1/#comment-10 Paul Fri, 06 Apr 2007 16:23:18 +0000 http://www.the50plusclub.co.uk/blog/?p=20#comment-10 Oh dear, it seems good old BT and Credit Solutions have upset more than few people here's some more examples: http://forums.moneysavingexpert.com/showthread.html?p=4340989 Credit Solutions and other Companies: http://www.ixat.net/Default.asp?PageID=21&PostID=3422 And, if you're having problems with Credit Solutions, or any debt collection agency, then read this: http://www.consumeractiongroup.co.uk/forum/egg/8422-egg-dlc-debt-collectors.html Get further advice from here: http://www.cccs.co.uk/ Don't be intimidated by these faceless pariahs who get rich by shafting anyone they can :-) Oh dear, it seems good old BT and Credit Solutions have upset more than few people here’s some more examples:

http://forums.moneysavingexpert.com/showthread.html?p=4340989

Credit Solutions and other Companies:

http://www.ixat.net/Default.asp?PageID=21&PostID=3422

And, if you’re having problems with Credit Solutions, or any debt collection agency, then read this:

http://www.consumeractiongroup.co.uk/forum/egg/8422-egg-dlc-debt-collectors.html

Get further advice from here:

http://www.cccs.co.uk/

Don’t be intimidated by these faceless pariahs who get rich by shafting anyone they can :-)

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